1.When can you request a return?

To initiate a return, please provide an unboxing video of the shipment package along with proof of the issue.

We accept return requests if:

The wrong product is shipped

The product is damaged or defective

The wrong size, color or variant is shipped

Please reach out to us at care@gogopogo.ai within 7 days of delivery with evidence of the issue. Our team will provide a replacement or refund based on availability.

2. Who covers the return costs?

GogoPogo covers the return shipping costs for all eligible return requests.

3.How is the refund/replacement processed?

For returns, refunds are initiated within 7 days of receiving the returned product. The refund will be processed via the original payment method.

For replacements, we will ship the replacement product free of charge once the return is received.

For further assistance, please contact us at:

Email: care@gogopogo.ai